Refund Policy for STLZONE
Our website address is: https://stlzone.net.
At STLZONE, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines our procedures for refunds and the circumstances under which refunds may be issued.
Refund Eligibility
We offer refunds on purchases made directly through our website, stlzone.net.
To be eligible for a refund, you must meet the following conditions:
Your request for a refund must be made within 7 days of the original purchase date.
The item for which you are requesting a refund must not have been used, downloaded, or modified.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Downloaded or accessed digital products (e.g., STL files) due to their nature.
- Custom or personalized orders.
How to Request a Refund
To request a refund, please contact our customer support team at [email protected] with the following information:
- Your order number.
- Reason for the refund request.
- Any relevant supporting documentation or images.
Refund Process
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
If your refund is approved:
- For payments made by credit card, the refund will be credited back to the original card used for the purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your card issuer’s policies.
- For payments made through PayPal, the refund will be processed to your PayPal account.
- If your refund is rejected:
- We will provide a clear explanation for the decision.
- You may be offered alternative solutions or store credit, depending on the circumstances.
Late or Missing Refunds
If you have not received your refund after the specified timeframe, please first check your bank account or PayPal account.
Contact your credit card company or PayPal as processing times may vary.
If you have done all of the above and still have not received your refund, please contact us at [email protected] for further assistance.
Contact Us
If you have any questions about our Refund Policy, please contact us at [email protected].
Thank you for shopping at STLZONE. Your satisfaction is our priority.