FAQ'S
About payment :
We accept payments through PayPal and major credit/debit cards, including Visa, Mastercard, American Express, and Discover.
Yes, it is safe to enter your payment information on our website. We use secure encryption protocols to ensure that your payment details are protected.
No, we do not store your credit card information on our servers. All transactions are securely processed through our payment gateways (PayPal and card processors).
Instant Downloading Files
Upon successful payment, you will receive an email with a download link to access your files instantly. You can also find your downloads in the “My Account” section of our website.
There are no limitations on the number of times you can download your purchased files. They will be available for download from your account indefinitely.
We offer STL files for 3D printing and other relevant file formats specified in the product description. If you need a specific format, please contact our support team.
Refunds
We want you to be satisfied with your purchase. If you encounter any issues with your files or are dissatisfied for any reason, please contact us within 7 days of purchase for a full refund.
To request a refund, simply reach out to our customer support team with your order details and reason for the refund. We will process your request promptly.
Refunds are generally processed without any conditions within 7 days of purchase. However, if you have already downloaded the files, we may require additional information regarding the issue you encountered.
Refunds are typically processed within 5-7 business days after approval. The amount will be refunded to the original payment method used during the purchase.
Licenses and Usage
All products purchased from STL Zone come with an unlimited printing license. This means you can print the files as many times as you like for personal use or commercial purposes.
Yes, if you require a formal license for your purchased files, please contact our support team. We can provide a license document specifying the terms of use for your records.
No, you are not permitted to resell or distribute the STL files themselves. The files are for your personal use or for use within your business for creating physical items. Redistribution or selling of the digital files is not allowed.
Yes, you are allowed to modify the files for your personal or commercial projects. This includes scaling, editing, or making alterations to suit your needs.
While not required, crediting STL Zone when using our files is appreciated. It helps others discover our products and supports our artists.
Breaching the terms of the license agreement, such as attempting to resell the files, may result in legal action. Please ensure you adhere to the usage rights outlined in our license agreement.
The files you purchase are for your personal use or for your business. Sharing the files with others who have not purchased them is not permitted.
Yes, we do offer custom 3D printing services. If you have a specific design in mind or need help with modifications to an existing STL file, please reach out to our team for assistance.
As long as the products are created from the purchased files for personal or commercial use (excluding resale of the digital files), there are no restrictions on the type of products you can create.
About STL files :
An STL (Standard Tessellation Language or Stereolithography) file is a format widely used in 3D printing. It represents a 3D model as a collection of triangles, defining the surface geometry of the object.
You can use an STL file with a 3D printer to create physical objects layer by layer. Before printing, you’ll typically need slicing software to convert the STL file into instructions (G-code) for your specific 3D printer.
Yes, you can modify an STL file using 3D modeling software such as Blender, Tinkercad, Fusion 360, or others. This allows you to customize designs to fit your needs or preferences.
Most 3D printers on the market today accept STL files. Whether you have an FDM (Fused Deposition Modeling), SLA (Stereolithography), SLS (Selective Laser Sintering), or another type, you can likely use STL files.
Yes, there are many collections where you can find free STL files in our Website for a wide range of objects and models. Some popular models are free, just for you.
The resolution of an STL file affects the quality of the printed object. Higher resolution files have more triangles and therefore more detail. However, they can also result in larger file sizes. The ideal resolution depends on the size and complexity of the object you’re printing.
Before printing, it’s a good idea to use slicing software to preview the print. This allows you to see potential issues, such as overhangs or gaps. You can also check for errors in the STL file using software like MeshLab or Netfabb.
Yes, we do offer custom 3D printing services. If you have a specific design in mind or need help with modifications to an existing STL file, please reach out to our team for assistance.